Hospitality Trainings – Marbel Holdings

Marbel Holdings

Hospitality Training

Frontline & Customer Service Training

● Guest relations and customer engagement
● Handling complaints and conflict resolution
● Telephone and email etiquette
● Personalized service techniques
● Upselling and cross-selling strategies
● Cultural sensitivity and diversity awareness

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Food & Beverage Management Training

● Food safety & hygiene (HACCP, allergen management)
● Barista and bartending skills
● Menu planning and costing
● Beverage service and wine pairing
● Fine dining and table service etiquette
● Kitchen operations and inventory control

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Housekeeping & Facilities Management Training

● Cleaning standards and room preparation
● Linen and inventory management
● Health & safety procedures
● Maintenance reporting and minor repairs
● Sustainability practices in housekeeping
● Laundry and chemical handling

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Hospitality Leadership & Management Training

● Leadership skills for hotel/restaurant managers
● Team building and staff motivation
● Strategic planning and operational management
● HR management for hospitality staff
● Performance appraisal and coaching
● Conflict resolution at the managerial level

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Sales & Marketing for Hospitality

● Digital marketing and social media for hotels/restaurants
● Revenue management and pricing strategies
● Customer loyalty programs and CRM
● Event planning and management
● Market analysis and competitor benchmarking
● Online reputation management

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Event Management & Banqueting Training

● Planning and coordinating events, conferences, and weddings
● Banquet setup and service coordination
● Event budgeting and logistics
● Client communication and expectation management
● Safety and emergency planning for events

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Hospitality Technology Training

● Property Management Systems (PMS) training
● Point-of-Sale (POS) systems for F&B
● Online booking and reservation management
● Revenue management and reporting tools
● Guest feedback and review management systems

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Health, Safety & Compliance Training

● Fire safety and emergency procedures
● First aid and CPR training
● Food safety regulations compliance
● Workplace safety and risk assessments
● Legal compliance for labor laws and hospitality regulations

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Soft Skills & Personal Development

● Communication and interpersonal skills
● Time management and multitasking
● Stress management and resilience
● Cultural sensitivity and diversity training
● Professional grooming and etiquette

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Customized / In-House Hospitality Training

● Tailored programs for specific departments or property types
● Onboarding programs for new staff
● Upskilling programs for promotions or role changes
● Leadership pipeline and succession planning
● Specialized modules for luxury hotels, resorts, or boutique properties

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